Support
Stuck, found a bug, or have a billing question? Email support@usecrosswire.com — a human reads it. We reply within one business day.
Before you email
- Setup problems: the setup guide covers the whole flow, including the two BotFather steps people most often miss.
- Messages not relaying Telegram → Slack: it is almost always the bot's privacy mode. See the troubleshooting section.
- Questions about data: see the privacy policy — export and deletion are self-serve from the dashboard.
What to include
Your Slack workspace name and roughly when the problem happened. Never send your Telegram bot token in an email; we will never ask for it.